Terms Of Service

Preface

All customers of Just Hosting’s web hosting services as well as the customers of all of our resellers are subject to the terms of Service outlined in this Terms of Service Agreement. The Terms of Service Agreement is a legal contract between Just Hosting and the customer that contains the rights, duties and obligations of Just Hosting and the customer. This is an Agreement between you, hereinafter referred to as the Account Holder and Just Hosting, owned and operated by Just Hosting Inc., hereinafter referred to as Just Hosting.

Account

This Agreement applies to all Accounts (sub-accounts, pointers, etc.) associated with the Account Holder.

Renewal Period

This Agreement will automatically renew for successive 1, 3, 6, 12 or 24-month periods as chosen in the order form for the life of the contract until cancelled in writing.

Cancellation

Cancellation requests must be received in writing, via the cancellation function of Just Hosting's customer portal, via fax, or via postal mail at Just Hosting’s main office.

Phone and email cancellations will not be accepted.

Such requests must be received 10 days prior to expiry of term. In circumstances where the Account holder does not cancel prior to the renewal date the Account holder is liable for payment of the entire term of either 1, 3, 6, 12 or 24 months.If, after providing notice to the Account Holder, the Account Holder does not correct the Account Web site with respect to any of the following circumstances, Just Hosting may terminate this Agreement, discontinue this service and delete the Account Web site on the 10th day:

  1. The Account Holder violates any term of this Agreement, any municipal, provincial or federal laws or regulations, or any policy or guideline set out, from time to time, by Just Hosting anywhere on the Web site www.justhosting.ca;
  2. The Account Holder engages in conduct or posts material on the Account Web site that Just Hosting in its sole discretion believes is harmful to other Account Holders, the business or reputation of Just Hosting or any third-party;
  3. The Account Holder engages in any activity that could or does overwhelm the server with heavy central processing unit (CPU) usage or that requires a disproportionate amount of the resources of the Just Hosting server;
  4. The Account Holder disputes the terms of this Agreement or any amendment set out, from time to time, by Just Hosting anywhere in an amended Agreement, attached schedule to this Agreement, or on the Web site www.justhosting.ca.

Representations & Warranties

No oral or written advice or information given by Just Hosting or its employees will create a warranty. This information or advice may not be relied upon. This Agreement supersedes any such information or advice given by Just Hosting or its employees. Just Hosting does not warranty that any services provided by Just Hosting will be uninterrupted, error-free or secure. The Service is offered without any representations or warranties of any kind either express or implied. Just Hosting may also link to or include on its Web resources, information provided by third party partners and providers. Just Hosting does not guarantee or warrant the reliability of this information nor does Just Hosting recommend any of these services. For greater certainty and without limitation to the generality of the foregoing:

  1. Just Hosting makes no representations, warranties or guarantees of any kind whether written or verbal regarding the reliability of the Account Holder Web site provided or any other services offered;
  2. Just Hosting is not responsible for any deletions, alterations, or loss of data due to network or system outages, file corruption, accidental deletion or any other reasons;
  3. Just Hosting makes no representations, warranties or guarantees with regards to server reliability, speed or consistency;
  4. Just Hosting Inc. makes no representations, warranties or guarantees as to the accuracy or correctness of any content on any of the Sites and is not responsible for any errors or omissions arising from the use of such information.

30 Day Moneyback Guarantee

Just Hosting will provide a 30-day money back guarantee from date of activation. This does not include setup fees or domain registration fees that may have been incurred. There are no refunds on any prepaid amounts after the 30 day money back period is over, and there are no refunds for services such as Domain Names or SSL Certificates.

Payment Method

Account Holder paying by check or money order will receive an invoice for charges and payment is due upon receipt. Account Holder paying by credit card expressly agrees to have their credit card account billed monthly, quarterly or annually as chosen in the order form for the recurring charges for the life of the contract including any automatic renewal periods and any new services ordered mid-term by the Account Holder once the service has been set up.

Delinquency - Suspension

Delinquent Accounts are those that remain unpaid 15 days after activation or renewal date. Accounts that are delinquent are put on accounting hold and may not be used. After 15 days, Just Hosting may, in its sole discretion, cancel the Account without any further compensation to the Account Holder.

If monthly or quarterly accounts are delinquent 3 consecutive terms, the 15 day grace period will be revoked and accounts will be suspended immediately after the first declination of charges.

Delinquency - Termination

In cases where delinquent Accounts are put on accounting hold for a maximum of 1 months, the Account shall be deactivated permanently. After this time, if the Account Holder would like to have their site reactivated then full payment and any applicable retrieval fees must be paid for in full prior to reactivation of the Account. In cases where Just Hosting makes an exception for cancellations, which are mid-term, a non-refundable fee of $50 in the currency of the Account Holder, will be charged to the Account Holder.

Notice & Agreement

The Account Holder agrees to abide by the following provisions of this service contract and may have to agree to additional provisions from Just Hosting covering this Agreement and/or any future services added to this Agreement. 

Just Hosting reserves the right to modify any provisions of this Agreement at any time. Any changes to this Agreement will be placed here and will supersede this version. We will take reasonable steps to draw your attention to any changes in this Agreement, however, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.

If Account Holder refuses to accept any future provisions or amendments, Account Holder will have the option to cancel service as of the renewal date. Failure to cancel service by the Account Holder will be deemed to be acceptance of any amended provisions or conditions to this Agreement.

If Account Holder refuses to accept any future provisions or amendments, Just Hosting may, in its sole discretion, cancel the Account forthwith.

Content

The Web Hosting Account and related electronic services can only be used for legal purposes under all international, federal, provincial and municipal laws.

Violations of this or any other provision of this Agreement can result in a 10 day notice to terminate service or in Just Hosting’s sole discretion, an immediate termination of service. 

Just Hosting has the right to refuse service if content of information provided is deemed illegal, misleading, or obscene in the opinion ofJust Hosting. 

Just Hosting will make the final determination in any dispute over unacceptable content, and Account Holder agrees to accept Just Hosting’s decision.

In any cases where the Account holder has violated the terms of this Agreement, Just Hosting reserves the right to deactivate or lock the Account without notice to the Account holder. In cases of deactivations due to violations of this Agreement no refunds will be isssued.

Account Holder agrees that Just Hosting is not responsible for any content on Account Web site and acknowledges that Just Hosting does not endorse or verify any such material.

Account Holder agrees to assume full responsibility for all files associated with the Account Web site and acknowledges that Account Holder may be held legally liable for the contents of the Account Web site.

Account Holder will not include any content or Internet link on the site that contains, promotes or is involved in any of the following:

  1. any infringement of copyright, trademark, patent, trade secret or other intellectual property right;
  2. pornography;
  3. content that exploits children under 18 years of age;
  4. hate propaganda;
  5. racist, threatening, slanderous, libelous or otherwise abusive content;
  6. the promotion or incitement of, or instructions for, the commission of illegal activities;
  7. mail fraud, multi-level marketing schemes or any fraudulent activities;
  8. content promoted through the sending of unsolicited email (spamming);
  9. sending of unsolicited email (spam) from a Just Hosting Inc. server, or any other server that refers to content on a Just Hosting Inc. server, or sending such email with a Just Hosting Inc. hosted Web site listed as the contact address;
  10. warez, cracks, hacks, spam software & their associated utilities;
  11. illegal mpeg layer two or three files (MP2 or MP3) which may be considered copyright infringement;
  12. information or other material that contains a virus, corrupted data or any other harmful or damaging component.

Pricing

Just Hosting reserves the right to modify (increase or decrease) prices at any time.

Passwords & "Netiquette"

The Account Holder agrees to follow generally accepted “Netiquette” when sending email messages or posting newsgroup messages.

Account Holder is solely responsible for the security of their password. In the event that the Account holder releases the password to an unknown party or person(s) the Account holder will be held responsible for any unauthorized use ofJust Hosting’s services. This includes any damages resulting there from, until Just Hosting is notified by the Account holder. Just Hosting will not change passwords to any Account without verification of identity of the Account Holder which is satisfactory to Just Hosting. Verification may include written requests with signature.

Account Holder agrees not to participate, either directly or indirectly, in the distribution of “SPAM”, “JUNK MAIL” or unsolicited commercial messages or communications in any form either through Just Hosting’s servers or any other server. Just Hosting reserves the right to terminate, without notice, all services provided to Account Holder if Account Holder participates in the distribution of any such communications.

Privacy Policy

In order to protect Just Hosting’s clients, Just Hosting will refuse to give any information to any persons requesting such information without the express written consent of the Account holder. See our Privacy Policy.

Account Ownership & Dispute

In the event of any partnership breakup, divorce or other legal problems that includes the Account Holder, Account Holder understands that Just Hosting will remain neutral and may even lock the Account until the situation has been resolved. During this period if the Account is more than 15 days overdue for payment, Just Hosting may place the Account on Accounting Hold until payment is received. Under no circumstances will Just Hosting be liable for any losses incurred by Account Holder during this time of determination of rightful ownership.

Indemnity

The Account Holder agrees not to harm Just Hosting, its reputation, computer systems, programming and/or other Account Holders using Just Hosting’s services. 

Just Hosting reserves the right to select the computer for Account Holder’s Web site for best performance. If Account Holder breaches this Agreement, then Just Hosting has the right to terminate service without any refunds of the unused portion prepaid by Account Holder.

The Account Holder agrees to indemnify and hold harmless both Just Hosting and other Account Holders from any and all claims an/or costs (including legal costs) resulting from the Account Holder’s use or abuse of their service in any manner. If at any time, Account Holder breaches any part of this contract and Just Hosting has to engage the services of an attorney, then Account Holder will pay any and all of the Just Hosting’s reasonable attorney fees and court costs.

The Account Holder agrees to indemnify and hold Just Hosting harmless from and against, and to reimburse Just Hosting with respect to, any and all losses, damages, liabilities, claims, judgments, settlements, fines, costs and expenses (including reasonable related expenses, legal fees and costs of investigation) of every nature whatsoever incurred by Just Hosting by reason of or arising out of or in connection with (i) any breach of this Agreement by the Account Holder, (ii) any infringement of any copyright, trade-mark, patent, trade secret or any other intellectual propriety right of any party by content on the Site, or (iii) illegal, libelous, slanderous, dangerous or defamatory content on the Site.

Usage

If Account Holder exceeds the disk usage or data transfer limit of their hosting account, they will be billed for sufficient blocks of additiional disk space or data transfer. Account Holder understands this service is provided on a shared server. This means that Account Holder’s Web site cannot overwhelm the server with heavy (CPU) usage from highly active common gateway interface (CGI) scripts or chat scripts or excessive bandwidth usage which interferes with Just Hosting’s ability to provide service to its users. If Account Holder’s Web site overwhelms the server and / or causes complaints from other Account Holders, Just Hosting may cancel the Account with 72 hours notice to the Account Holder. Just Hosting will refund any moneys paid for unused time of service remaining.

Security

Just Hosting will deactivate Account Holder’s Web site or any services for Account Holder’s Web site without notice to the Account holder, if deemed byJust Hosting, to be hazardous or insecure to other Just Hosting Account Holders on the shared server (security violations). In such cases, Just Hosting will not be held responsible or liable for any damages to the Account Holder as a result. Just Hosting’s objective is to keep all Account Holders secure from such occurrences, which may or may not occur.

Assignment, Licence and Responsibilities

The Account Holder’s right and privileges cannot be sold or transferred without the written consent and approval from Just Hosting. Just Hosting may assign, license or transfer its responsibilities and duties under this Agreement.

Change of Address

Any and all changes (address, email address, phone number, billing contacts, etc) associated with the Account Holder must be updated with Just Hosting via our Customer portal, or via postal mail or fax within 7 (seven) days of such change.

Phone or email notifications will not be accepted. 

Just Hosting will not be held responsible in the event that the Account Holder’s Account is deactivated, or locked because the Account Holder failed to notify Just Hosting of any of these changes in their billing contact information.

Notice to Officials

If Just Hosting determines that law enforcement officials should be notified regarding potentially illegal content on the Account Web site, the Account Holder agrees that Just Hosting may provide copies of the Account Holder’s Web site to the appropriate officials without notice to the Account Holder.

Account Holder agrees that Just Hosting does not have a duty of confidence or non-disclosure to the Account Holder in respect of the content of Account Holder’s Web site. 

Just Hosting may cooperate with all law enforcement efforts to locate persons who have posted content that is illegal or promotes illegal conduct.

Limitations of Liability

Just Hosting is not responsible for any failures, delays or interruptions in the delivery of any content or services contained on the Just Hosting server; or losses or damages arising from the use of the content or services provided by Just Hosting, and for greater certainty and without limitation to the generality of the foregoing:

  1. Just Hosting liability to the Account Holder for actual damages for any cause whatsoever, regardless of the form of action will be limited to a maximum of the fees paid by the Account Holder to Just Hosting, for the prior 1, 3 or 12 months (whichever is appropriate);
  2. in no event will Just Hosting be liable to the Account Holder for any indirect, incidental or consequential damages arising out of the service or in connection with the Account Web site or any other services or products provided to or by the Account Holder;
  3. Just Hosting, its officers, directors, owners, agents and employees, shall in no way be liable to the Account Holder or anyone else for any loss or injury resulting from use of the service or the Account Holder’s Web site;
  4. In no event shall Just Hosting be liable for any damages, whatsoever, as a result of the notifying any official of potentially illegal content on the Site, providing copies of the Account Holder’s Web site to the appropriate officials or cooperating with law enforcement efforts to locate persons who have posted content that is illegal or promotes illegal conduct;
  5. In no even shall Just Hosting be liable for any damages, whatsoever, as a result of the termination of this Agreement.

Governing Law

This Agreement is governed by and construed in accordance with the applicable laws of the Province of Ontario and the federal laws of Canada and is treated in all respects as a Ontario contract.

Severability

If any provision of this Agreement is held to be invalid, illegal or unenforceable, all other provisions will nevertheless continue in full force and effect.

Entire Agreement

This Agreement, together with all policies, guidelines and amendments set out, from time to time, by Just Hosting anywhere on the Web site www.justhosting.ca constitutes the entire Agreement between the parties with respect to the subject matter of the Agreement and supersedes all previous negotiations, proposals, commitments, writings and understandings of any nature whatsoever, whether oral or written.

Survival

Any terms and conditions of this Agreement, which by their nature extend beyond the term or expiry of this Agreement, shall survive the termination or expiry of this Agreement.

This includes, without limitation, the representations and warranties, limitations of liability, indemnity, and this survival provision.

Headings

The headings and captions used in this Agreement are inserted only as a matter of convenience and for reference and in no way are to be construed as defining, limiting, or describing the scope or intent of this Agreement.

Remedies Cumulative

Unless otherwise set out in this Agreement the rights and remedies granted to each party under this Agreement are cumulative and are in addition to each party’s rights provided by law or otherwise. Each party may exercise its rights concurrently or separately. The exercise of one remedy is not deemed an exclusive election of that remedy nor does it preclude the exercise of any other remedy.

Counterparts or Electronic Acceptance

This Agreement may be executed in counterparts, each of which is deemed to be an original and all of which together are deemed to be one and the same instrument, or may be executed by indicating consent through electronic means.

Right to Refuse Service

Just Hosting reserves the right to refuse services to any Account Holder.

In the event that an Account Holder does not abide by the provisions set out in this Agreement or if Just Hosting deems the Account holder to be a hindrance to Just Hosting, the Account holder will be blacklisted and Just Hosting will not provide any services to the Account Holder in the future.

In such an event, Just Hosting will give the Account holder 15 (fifteen) calendar days notice to find another provider for their web hosting needs.

Questions, Comments and Concerns

If you have any questions or comments please contact the legal department via email at legal@justhosting.ca.